J-Squared Engineering (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information, including through text message communications.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and company affiliation.

• Communication Content: Text message exchanges, call logs, and related service interactions.

• Technical Data: Time and date of communications, device type, and IP address (if applicable).

We do not collect sensitive personal information such as Social Security numbers, credit card information, or biometric data.

2. How We Use Your Information

We use your information solely to support and enhance our professional services, including:

• Communicating with you about ongoing or upcoming projects

• Scheduling meetings or site visits

• Coordinating technical information

• Providing support for project-related issues

We do not send marketing messages, advertising, or automated text blasts.

3. Text Messaging and Consent

By providing your mobile number and communicating with us via text message, you consent to receive SMS messages related to our business relationship.

• You may receive messages such as appointment reminders, design coordination notes, or updates regarding project schedules.

• Message frequency varies and depends on project activity.

• Message and data rates may apply based on your mobile carrier plan.

• To opt out of text communications, reply STOP at any time.

• For support, reply HELP or contact us directly at 573-234-4492 or office@j-squaredeng.com.

4. Information Sharing and Disclosure

We do not sell, rent, or share your information with third parties for marketing or advertising purposes.

We may disclose your information only in the following situations:

• To comply with legal obligations or government requests

• With service providers under contract who assist in operating our business (e.g., cloud services, communication tools)

• To protect our legal rights, safety, or the safety of others

All vendors and service providers are bound by confidentiality obligations.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:

• Secured devices and applications

• Limited access to internal records

• Use of trusted third-party communication platforms (such as RingCentral)

However, no method of transmission over the internet or text is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You may request to:

• Review, update, or correct your contact information

• Withdraw consent to receive text messages at any time

• Ask us to delete your information (where legally permitted)

To make such requests, please contact us using the information below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via our website or directly through our communication channels.

8. Contact Us

If you have questions about this policy or how your information is used, please contact us:

J-Squared Engineering

Email: office@j-squaredeng.com
Phone: 573-234-4492